Contact information

Contact Information & Communications Policy

Royal Candles NZ

We value clear communication with our customers and aim to make it easy for you to contact Royal Candles NZ regarding our products, orders, workshops, bookings and services.

1. How to Contact Us

You can contact Royal Candles NZ through the contact methods provided on our website, including:

Email
Website contact form
Social media messaging
Phone, where a telephone contact number is provided
Other contact methods listed on our website

Please include your name, order or booking number where applicable, and enough information for us to assist with your enquiry.

2. Customer Enquiries

When you contact us, we may collect personal information such as your:

Name
Email address
Phone number
Order or booking information
Delivery information
Details of your enquiry
Any other information you voluntarily provide to us

We only collect information that is reasonably necessary for the purpose of responding to your enquiry, processing an order or booking, providing our products or services, or managing our business.

3. How We Use Your Information

Information provided through our contact forms, email, social media or other communication channels may be used to:

Respond to your questions and enquiries
Process or discuss orders
Manage workshop bookings
Provide customer service
Resolve complaints or concerns
Arrange deliveries or collections
Provide information about products or services you have requested
Meet our legal and business obligations

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

4. Communication & Marketing

If you choose to subscribe to Royal Candles NZ marketing communications, we may use your contact details to send information about new products, promotions, workshops, special offers and other Royal Candles NZ updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

Commercial electronic messages must comply with New Zealand's anti-spam requirements, including providing an appropriate way to unsubscribe.

5. Social Media Communication

If you contact Royal Candles NZ through Facebook, Instagram, TikTok or another social media platform, your communication may also be subject to that platform's privacy policy and terms.

Please avoid sending sensitive personal information through social media messages unless it is necessary.

6. Protecting Your Information

Royal Candles NZ takes reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or other inappropriate use.

We only retain personal information for as long as it is reasonably required for the purpose for which it was collected, or where we are required to retain it by law.

7. Sharing Information

We will only share personal information where reasonably necessary for operating our business, providing a product or service, processing an order or payment, arranging delivery, managing bookings, or where required or permitted by law.

Where third-party service providers are used to operate our website, payment services, booking systems, delivery services, email marketing or other business functions, information may be processed by those providers as necessary to provide the relevant service.

8. Accessing or Correcting Your Information

You have the right to request access to personal information Royal Candles NZ holds about you and to request that incorrect information is corrected.

Requests can be made by contacting Royal Candles NZ using the contact details provided on our website. Under the Privacy Act 2020, businesses generally need to respond to an access or correction request within 20 working days.

9. Privacy Questions or Complaints

If you have a question, concern or complaint about how Royal Candles NZ handles your personal information, please contact us directly so we can investigate and respond to your concern.

10. Changes to This Policy

Royal Candles NZ may update this Contact Information & Communications Policy from time to time to reflect changes to our business, website, communication methods or legal requirements.

The most current version will be published on our website.